Renting? The repair is your landlord’s to arrange.
That does not mean waiting quietly. Here is what to do so the repair happens and your own things are protected.
Do these things today
- If water is running and you can reach a shutoff valve safely, close it. Keep clear of wet outlets and cords.
- Photograph and film the damage with the date visible, including your own belongings.
- Tell the landlord or property manager in writing, by email, text or the tenant portal, even if you also phone. A written notice with a date is what counts later.
- Save copies of everything you send and receive.
Why there is no phone number on this page
Restoration contractors are hired by whoever owns the building, because the owner authorizes the work and the owner’s insurance pays for it. The contractors reached through this site work for owners, so a call from a tenant would end with being told to contact the landlord. This page saves you that call.
Where to get answers for your state
Most states expect landlords to keep a rental fit to live in, but what a tenant may do when repairs stall, and how much notice is needed first, varies a lot from state to state. Your state attorney general’s consumer office, a local legal aid office or a tenant rights group can tell you the rules that apply where you live.
Your own belongings
The owner’s policy covers the building, not your furniture, clothes or electronics. Those are covered only by a renters policy of your own. Renters policies generally follow the same split as homeowners policies: sudden water from inside is usually covered, rising water from outside is not.
Own the home, including one you rent out to someone else? Go to the main page →